Why should I submit a report?

It is important to us that the relationship between SBB and its employees, customers, suppliers, and business partners is characterised by mutual trust. We want to set standards for performance and service, and for the way we run our business. This requires high ethical standards and the observance of laws and regulations.

You might be aware of harmful behaviour and risks that may endanger our company. Your report will enable us to detect such issues early, and prevent damage to SBB or third parties.

We want to protect you, the whistleblower, effectively. For this purpose, we offer you a secure communication platform for the submission of reports either in your own name, or completely anonymously. This system may not be used to knowingly submit false or slanderous statements or information.

Which incidents can be reported?

You can submit reports about suspected or actual violations of the SBB Code of Conduct and other internal regulations, or unlawful acts relating to the following categories:

• Corruption (including conflicts of interest)
• Property crimes (e.g. theft, fraud, misappropriation)
• Competition law
• Procurement law
• Data protection
• Money laundering
• Subsidies
• Discrimination, bullying and sexual harassment
• Human rights violations
• Other violations of the SBB Code of Conduct
• Categories for group companies in the EU area (such as discrimination, human rights, protection of the environment and other violations of EU law)

You will be given more detailed information about these report categories in the course of the reporting process.

In the case of reports concerning general topics concerning labour law (e.g. time keeping irregularities), please report directly to your superior authority or the responsible HR department.

Our customer service (http://www.sbb.ch/en/meta/contact) will be happy to receive your feedback and assist you with other inquiries regarding the products and services offered by SBB. Please note that such types of report will not be processed within this whistleblowing portal.

The whistleblowing portal cannot be used for emergency calls. In the case of an emergency, please use the familiar emergency channels.

How is the reporting process structured, and how can I set up a postbox?

In order to submit an anonymous or personalised report, start by clicking the "Submit Report" button located on the top left side of our introduction page.

The reporting process consists of four steps:

1. Read the information text about the protection of your anonymity, then answer a security query.
2. After answering the security query, you will be taken to the next site. You will be asked about the category of your report.
3. The report page allows you to elaborate on your report in your own words (maximally one A4 page), and answer questions about the case. You may also attach a file to support your report. Please keep in mind that documents may contain information about their author, which may result in a loss of anonymity. After submitting your report, you will receive a receipt with a reference number.
4. Finally, you will be asked to set up your own secured postbox. This postbox will allow you to access our feedback and reply to our questions.

If you already have a secured postbox, you can access it directly via the "Login" button. This also requires you to answer an initial security query.

As long as you do not personally enter any data that will facilitate conclusions about your identity, the BKMS^® System (Business Keeper Monitoring System) will protect your anonymity technically.

How do I receive feedback and still remain anonymous?

The overriding principle of the BKMS^® procedure used here is the protection of the whistleblower. The anonymity protection function of the system has been certified by an independent body. When setting up your secured postbox, please select your own user name and password. Your report will be kept anonymous through encryption and other special security technologies.

As long as you do not personally enter any data that will facilitate conclusions about your identity, the BKMS^® System will protect your anonymity technically. You can protect your anonymity further by taking note of the security advice on the following page of the BKMS^® System.

A specialist appointed by the SBB Compliance Office will contact you via the secured postbox. In the case of reports to Group companies, contact is made by a compliance specialist from the Group company concerned. This specialist will let you know what happens to your report, or they might ask you questions if any details of your case are still unclear. You will remain anonymous throughout the dialogue.

Are there other reporting channels?

If you would prefer to send us your information verbally instead of using the confidential reporting tool, you can also contact us on +41 51 225 61 40.